Resources

Audience measurement tools

These sites provide information about visitor behavior, including page views, time spent on pages, demographics, the sites that your visitors are coming from, pathways through the site, and more.

Measuring your audience: Free services

Measuring your audience: For-pay services

Miscellaneous tracking tools

  • Yahoo! Site Explorer: Track incoming links to your site.
  • Yahoo! MyBlogLog: Find out who's visiting your site.
  • Google Webmaster Tools: See which keywords Google identified on your page, track incoming links, see what terms users are searching for on your site, and find out how many Google-based RSS feed subscribers you have.

User testing

  • Nielsen Norman Group: See the Publications section for information on buying reports on audience segments and on conducting user testing. You can also find plenty of free information about the general Web audience and usability on Jakob Nielsen's site, useit.com.

Surveys

  • SurveyMonkey: A tool for building surveys and collating the results, with both free and for-pay options.

Other research